Agilent Technologies, Inc. Application Engineer (atomic products) in Petaling Jaya, Malaysia

Description

As a Post Sales Application Engineer team lead located in Malaysia for ACG of Agilent Technologies you will provide support to customers on Agilent Chromatography Instrumentation (GC/LC/GC-MS/LC-MS) and/or Spectroscopy Instrumentation (UV/AA/ICP OES/ICP MS/FTIR/Dissolution). Your primary responsibility will be providing remote phone, on-site technical & applications support, and customer training. Also lead and motivate the post application team.

You MUST be fluent in English, both written and verbal.

In addition to those activities defined above, the successful candidate will be responsible for the following:

  • Establishing and maintaining a highly responsive relationship and effective communication with customers, sales reps, peers and other departments within Agilent to ensure customer satisfaction.

  • Reports to and works closely with the local Service Business Manager

  • Provides remote phone for application support for customers.

  • Assists with applications development of specialist team.

  • Maintains communication within the entire platform support community.

  • Monitor training gaps and recommend curriculum for customers

  • Spread technical knowledge including regular TC's.

  • Solves complex system hardware/application problems which may include Installation, implementation and training customer on customized solutions.

  • Perform on-site consulting and training services according to post sales application support delivery process, especially for complex system customer.

  • Technical or business consultant to group and business level managers; possesses deep awareness of new technologies/market evolution

  • Adhering to environmental health and safety guidelines

  • Willingness to attend the RPO program

The above responsibilities are intended to describe the general nature and level of work performed by the successful candidate. They are not intended to be an exhaustive list of all duties and responsibilities

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers.

  • Determines and develops approaches to assignments

  • Leads field services and support projects requiring coordination with other functions, customers

  • Solves a broad range of hardware and/ or software problems of varying scope and complexity

Deliver post sales consulting related to our application and solution, as well as assist in pre-sales, as part of their tasks. Acts as the customer voice to influence future product design that meets customer needs

  • Determines and develops approaches to system/application engineering service assignments

  • Leads projects requiring coordination with other functions, customers, third parties

  • Solves a broad range of problems of varying scope and complexity

  • As a technical partner with sales development functions

  • Is required to deliver technical seminars and presentations.

Qualifications

Bachelors or Master Degree or University Degree or equivalent

Minimum of 8 years relevant experience.

Date Posted: 14/Jun/17

Requisition: 2072335

Job Title: Application Engineer (atomic products)

Business: Agilent CrossLab Group

Job Category: Support / Service

Job Sub-Category: Application Engineering

Region: Asia Pacific

Country or Area: Malaysia

State/Province: Selangor

Town/City: Petaling-Jaya

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Yes, 50% of the Time

Duration (Temp Positions Only): Not applicable

HR Country Location: Malaysia

HR Town/City Location: Petaling-Jaya