Agilent Technologies, Inc. Application Engineer (atomic products) in Petaling Jaya, Malaysia
As a Post Sales Application Engineer team lead located in Malaysia for ACG of Agilent Technologies you will provide support to customers on Agilent Chromatography Instrumentation (GC/LC/GC-MS/LC-MS) and/or Spectroscopy Instrumentation (UV/AA/ICP OES/ICP MS/FTIR/Dissolution). Your primary responsibility will be providing remote phone, on-site technical & applications support, and customer training. Also lead and motivate the post application team.
You MUST be fluent in English, both written and verbal.
In addition to those activities defined above, the successful candidate will be responsible for the following:
Establishing and maintaining a highly responsive relationship and effective communication with customers, sales reps, peers and other departments within Agilent to ensure customer satisfaction.
Reports to and works closely with the local Service Business Manager
Provides remote phone for application support for customers.
Assists with applications development of specialist team.
Maintains communication within the entire platform support community.
Monitor training gaps and recommend curriculum for customers
Spread technical knowledge including regular TC's.
Solves complex system hardware/application problems which may include Installation, implementation and training customer on customized solutions.
Perform on-site consulting and training services according to post sales application support delivery process, especially for complex system customer.
Technical or business consultant to group and business level managers; possesses deep awareness of new technologies/market evolution
Adhering to environmental health and safety guidelines
Willingness to attend the RPO program
The above responsibilities are intended to describe the general nature and level of work performed by the successful candidate. They are not intended to be an exhaustive list of all duties and responsibilities
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers.
Determines and develops approaches to assignments
Leads field services and support projects requiring coordination with other functions, customers
Solves a broad range of hardware and/ or software problems of varying scope and complexity
Deliver post sales consulting related to our application and solution, as well as assist in pre-sales, as part of their tasks. Acts as the customer voice to influence future product design that meets customer needs
Determines and develops approaches to system/application engineering service assignments
Leads projects requiring coordination with other functions, customers, third parties
Solves a broad range of problems of varying scope and complexity
As a technical partner with sales development functions
Is required to deliver technical seminars and presentations.
Bachelors or Master Degree or University Degree or equivalent
Minimum of 8 years relevant experience.
Date Posted: 14/Jun/17
Job Title: Application Engineer (atomic products)
Business: Agilent CrossLab Group
Job Category: Support / Service
Job Sub-Category: Application Engineering
Region: Asia Pacific
Country or Area: Malaysia
Shift: Day Job
Job Type: Experienced
Travel Required: Yes, 50% of the Time
Duration (Temp Positions Only): Not applicable
HR Country Location: Malaysia
HR Town/City Location: Petaling-Jaya