Dell Analyst, Sales Training in PENANG, Malaysia
Dell Global Sales Learning and Enablement organization is seeking an experienced Operations Analyst to assist regional day-to-day LMS (Learning Management System) administration, training logistics (scheduling, booking facilities, etc.). This will include a number of administrative tasks relevant to both online and Instructor led Training courses.
We are looking for an enthusiastic and energetic individual to join a friendly and collaborative team to support all aspects of training in order to prepare our Sales force to win.
Work Location : Penang
Support Location : APJ
Administer and maintain the following: items, users, roles and permissions, assignment profiles, their attributes, and associated curricula’s and/or catalogs in the LMS, LMS resources and facilities. Troubleshoot escalated LMS issues. Perform LMS phone and email support to Users and global LMS Administrators.
Conduct daily LMS Administration tasks (e.g., account maintenance; course uploads, reports, etc.), ensure accuracy and integrity of LMS data.
Assist in maintaining process documents.
Training weekly summary report.
LTS & QBT completion report from the program launch to end.
Training absence report for every training session.
Team member performance report.
Ad hoc reporting and support requests.
Load Saba VILT/ILT Quarterly Forecast.
Manage all Saba related requests (Ad hoc offering requests, Offering changes).
Support Vendor Programs.
Quarterly Accreditation reporting and support.
Event Management Support (Any support required for events such as Tech Summit, FRS, Bootcamps).
Qualifications and Requirements
Proficient with Microsoft Office Suite and proven record of ability to learn new tools and processes, particular expertise with building reports in Microsoft Excel will be an advantage.
Experience of working with LMS is desired (Saba Cloud).
Candidates must have excellent communication and writing skills and the ability to work effectively with others.
Able to grasp complex system workflow to understand cause and effect for actions taken in that system, detail-oriented and ensures all critical aspects of a task are attended to.
Organized and methodical follows up to ensure tasks are completed correctly and on a timely basis.
Quality conscious with low rate of errors and a good sense of customer service.
Must be able to plan, organize, and prioritize work schedule.
Result orientated with an ability to manage multiple priorities.
Must be able to work independently under minimum supervision
Organization: ISG Sales
Title: Analyst, Sales Training
Requisition ID: 17000U9P