Hewlett Packard Enterprise Company Technology Consultant in Kuala Lumpur, Malaysia

Technology Consultant

Job Description:

About Hewlett Packard Enterprise

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.

Description of Role:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in Cross-Functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Qualifications/Experience:

Bachelor in Degree especially in Computer Science (e.g. BE, B.Tech, MCA).

Total 10+ years of working experience in Networking Technologies.

MUST have 7+ Years of experience Hands-on with Cisco WAN, Riverbed WAN optimizer, Cisco WAPWLC Wireless, TCP/IP, IPX/SPX, Ethernet, F5 Load balancer, Proxy – Bluecoat for deployment, upgrade, Problem troubleshooting & Security projects

Must have 5+ Years of experience with Switching & Routing protocols

Must have 3+ Years of experience with Firewall

Certification:

Mandatory: CCNP/CCSA & ITIL Foundation

Desired: F5 certification/ WAN350

Optional: CCNA/CCDP (Routing &Switching)

Knowledge and Skills

Experience in troubleshooting WAN, Wireless implementation & performance related issues.

Experience in Wired Routing and switching is a MUST.

Excellent analytical and problem solving skills.

Evaluating forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.

Excellent written and verbal communication skills; mastery in English and local language.

Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Responsibilities

Responsible for handling Incident Management

Ensure resolution of most of the incidents and service requests

Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases.

Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents

Provide required updates to stakeholders involved in case of critical incidents like outages

24/7 operational environment

Prepare Incident reports for all the business critical incidents and unscheduled server downtime

Participate in Change and Release management

Implement routine and normal changes

Participate in CAB as and when required or the situation demands

Quality Assurance

Ensure ITSM compliance for all incidents and service calls

Ensure SLA compliance for all incidents and service calls

Ensure usage of documents from the KB for proper resolution of incidents and service calls

Active participation in audits and facilitating the same

Communication and Notification

Adherence to the documented notification and escalation process

Communication to the customer both while responding to a case and also after resolution of the case

Handle vendor coordination and further coordinate with them on technical grounds

Coordination and communication with other incident management groups

Reviews

Participate in regular reviews with the Delivery Leads

Participate in team meetings

Participate in Service Delivery reviews

Reporting & Documentation

Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected.

Update daily reports and checklists as defined

Contribute towards preparation of Service Delivery Reviews

Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool

Help in preparing process and ITIL documents needed for the delivery

Impact/Scope

Collaborates with peers, junior engineers, technicians and external design partners.

Typically interacts with high- level Individual Contributors, Managers, Directors and Program Core Teams.

Leads multiple projects requiring software applications development.

Drives design innovation.

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Qualifications/Experience:

Bachelor in Degree especially in Computer Science (e.g. BE, B.Tech, MCA).

Total 10+ years of working experience in Networking Technologies.

MUST have 7+ Years of experience Hands-on with Cisco WAN, Riverbed WAN optimizer, Cisco WAPWLC Wireless, TCP/IP, IPX/SPX, Ethernet, F5 Load balancer, Proxy – Bluecoat for deployment, upgrade, Problem troubleshooting & Security projects

Must have 5+ Years of experience with Switching & Routing protocols

Must have 3+ Years of experience with Firewall

Certification:

Mandatory: CCNP/CCSA & ITIL Foundation

Desired: F5 certification/ WAN350

Optional: CCNA/CCDP (Routing &Switching)

Knowledge and Skills

Experience in troubleshooting WAN, Wireless implementation & performance related issues.

Experience in Wired Routing and switching is a MUST.

Excellent analytical and problem solving skills.

Evaluating forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.

Excellent written and verbal communication skills; mastery in English and local language.

Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Responsibilities

Responsible for handling Incident Management

Ensure resolution of most of the incidents and service requests

Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases.

Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents

Provide required updates to stakeholders involved in case of critical incidents like outages

24/7 operational environment

Prepare Incident reports for all the business critical incidents and unscheduled server downtime

Participate in Change and Release management

Implement routine and normal changes

Participate in CAB as and when required or the situation demands

Quality Assurance

Ensure ITSM compliance for all incidents and service calls

Ensure SLA compliance for all incidents and service calls

Ensure usage of documents from the KB for proper resolution of incidents and service calls

Active participation in audits and facilitating the same

Communication and Notification

Adherence to the documented notification and escalation process

Communication to the customer both while responding to a case and also after resolution of the case

Handle vendor coordination and further coordinate with them on technical grounds

Coordination and communication with other incident management groups

Reviews

Participate in regular reviews with the Delivery Leads

Participate in team meetings

Participate in Service Delivery reviews

Reporting & Documentation

Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected.

Update daily reports and checklists as defined

Contribute towards preparation of Service Delivery Reviews

Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool

Help in preparing process and ITIL documents needed for the delivery

Impact/Scope

Collaborates with peers, junior engineers, technicians and external design partners.

Typically interacts with high- level Individual Contributors, Managers, Directors and Program Core Teams.

Leads multiple projects requiring software applications development.

Drives design innovation.

Job:

Services

Job Level:

Master

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.