Conduent Supervisor, Quality Assurance in Kuala Lumpur, Malaysia

Supervisor, Quality Assurance

Description

Purpose:

  • Responsible for providing quality process and/or customer satisfaction and loyalty support.

Scope:

General:

  • Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues

  • Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Primary Responsibilities:

  • May perform one or more of the following:

  • Supervises the operation of the organization's total quality management (TQM) program

  • Oversees the development of systematic approaches for assuring high quality services that meet customer needs

  • Coordinates program communications to employees

  • Develops training and related reward systems

  • Develops systematic approaches for assuring high quality services

  • Identifies the interface of key activities within and between the functions of the organization

  • All other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Quality Assurance

Primary Location Malaysia-Kuala Lumpur-Kuala Lumpur

Organization Commercial Sector

Unposting Date Ongoing

Req ID: 17007994