PayPal Spoof Processing Agent in Kuala Lumpur, Malaysia

Spoof Processing Agentin Kuala Lumpurat PayPal

Date Posted: 7/3/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/3/2017

  • Job ID: R0020267

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

As a (NA/ROA)Spoof Processing Teammate, you will be required to work through a number of pre-determined attack or fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, reviewing PayPal activity, phone matches, IP Search, and various websites, etc.

Spoof Processing Teammates are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers. At the same time, you will educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. A Spoof Processing Teammate is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

  • Based on assigned queues, review PayPal accounts and determine the legitimacy of the account, account holder and transactions, the associated risk (using fraud indicators), and make sure all appropriate decisions are made on each account reviewed.

  • Processing spoof transactions for Paypal customers, working spoof emails and as assigned working service request queues

  • Contact account holders in an effort to verify activity and mitigate loss.

  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.