General Electric Services Specialist - Customer Order and Fulfillment in Kuala Lumpur, Malaysia
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities.
Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries. Work with operations to understand and communicate commits and status to customers. May also engage in sales activities for assigned customers. Contributes to the development of an operational year plan for own department activities of the team. Discusses consequences of changes in products and processes for the own team in the organization. Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information. Targeted clients. Contracts are predefined and a framework of conditions is set and followed.
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
Locations: Malaysia; Kuala Lumpur
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.