Microsoft Corporation Senior Data Center Technician in Kuala Lumpur, Malaysia
Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
We are responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.
At the forefront of the action in MCIO is our Datacenter Operations Group.
As a successful Senior Datacenter Technician, your performance objectives will consist of:
•Empower a culture of safety, security, and compliance in all aspect of datacenter activities
•Establish and enhance strong working relationships with customers
•Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting
•Perform cable installations, testing and troubleshooting using standard data center processes
•Physically assist in moving and racking equipment
•Perform hardware installations – rack/stack
•May be asked to perform tactical management tasks such as prioritizing ticketing queues, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities.
•If required, assist Datacenter Deployment team with the deployment of datacenter infrastructure as needed to address high volume work activity
•If required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high volume work activity
Required Skills and Experience:
•At least two (2) years of experience supporting IT equipment or related technology
•Ability to support frequent standing, walking, pushing, pulling, bending, reaching, lifting up to 50lbs, and working at heights
•Strong written, verbal, and interpersonal skills
•Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction
•Flexibility to work non-business hours (shifts) that may include weekends and/or holidays
Preferred Skills and Experience:
•Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
•Applicable certifications: CompTIA, Microsoft, Network Certifications
•Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)
•Basic working knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)
•Experience including operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
•Perform and execute organization’s safety programs and policies, and compliance knowledge assessments Data & applied sciences (engineering)