BT Project Manager in Kuala Lumpur, Malaysia

Unit Presentation:

Contract Delivery Shared Service (CDSS), is the Shared Service of choice of BT supporting Lead to Cash (L2C) business processes. CDSS is a global organisation of 1000 staff globally including 160 in Malaysia supporting: Customer Service Request Management (from request handling to quoting, ordering and delivery tracking) and Commercial Operations (Inventory Management, Revenue Assurance, Billing, Contract Management etc.)

Purpose Of Role:

First level role, with specific project management, responsibility for planning and coordinating simple to standard scale projects that may significantly affect Business Units (BU) or Line of Businesses (LOB). Typically works under the supervision of a senior Project Manager and responsible for one or more deliverables, including the financial impact for owned elements (e.g. a milestone/subproject/workstream leader within a bigger project) of projects, and expected to be accountable for those elements of the projects.

Stakeholder and Client relationships are short term and are specific to project needs. Some limited interface with 3rd party suppliers, which may involve ensuring timeliness and quality of deliverables. This role is expected to deliver a contracted package of work on time, within budget, enabling the expected business benefit and to the client’s satisfaction, managing issues, risks and dependencies successfully along the way.

Key Responsibilities:

  • Have accountability for delivery of key implementation projects, typically those of higher value and/or risk within the portfolio with some guidance and oversight from senior project management.

  • Support continuous improvement of processes and methods, by capturing and documenting lessons learnt on all project deliveries, and improvise the processes/methods.

  • Demonstrable experience and capability to manage projects under the following assumptions; that the technical solution would already be largely proven and main suppliers would have been previously used. The level of risk to the business is outlined and should be acceptable.

  • Effectively communicate with internal/external teams and clients regarding project deliverables and details. Many client communications are remote, so experience managing teams and relationships via e-communication and telephone is key.

  • Report on project progress to multiple stakeholders on a regular basis through management and facilitation of teleconference.

  • Create detailed project plans, specific to project needs through liaising with key stakeholders and using project management best practice techniques and tools.

  • Manage and actively mitigate against project issues and risks to ensure successful project completion

  • Have the ability to lead and managed individuals who are not direct reports (cross-functional team, suppliers, customers, and etc.)

  • Act as a mentor to the Project Coordinators and able to coach new project management recruits and offer guidance to more junior project staff.

  • Maintained project trackers and relevant documentations according to project management best practices and client needs.


  • Qualified to Bachelor degree level in Computer Science, Information Technology or similar relevance.

  • Project Management qualification desirable, but not essential.


  • Minimum three (3) years relevant experience of project delivery (i.e. project leadership, responsibility and accountability)

  • Typically has experience of delivering multiple small-medium scale projects over a number of years. Good record of delivering against pre-determined requirements, often in reasonable timescales.

  • Good understanding of concepts and principles in project management and a basic knowledge in other subjects or disciplines, which are relevant to the content of the project (e.g. six sigma, ITIL and network management processes).

  • Strong communication skills (verbal and written)

  • Mandarin speaker would be an advantage

  • Experienced in managing, multi-stakeholder projects, working to tight deadlines.

  • Experienced in telecommunication or network projects.

  • Experienced in using project management software to develop, track and report on project process

Job: Project Management

Title: Project Manager

Location: South East Asia-Malaysia-Kuala Lumpur-Kuala Lumpur

Requisition ID: 70171