Alcatel-Lucent OSS Assurance Architect in Kuala Lumpur, Malaysia


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

The Applications & Analytics Solution Architect is responsible for the End to End design of solutions for customer projects employing Nokia A&A or partner products, spanning in presales, project engagement and post-delivery support, within single or multiple domains. This role is for a Solution Architect specialised in OSS Assurance focused on Fault, Performance and CEM products and closed loop assurance. The preferred location for the successful candidate is the Kaulalumpur, Malaysia to support a range of client projects in this part of the territory.

The successful candidate for this role will:

Architect custom solutions at all levels, program, project or operational scope.

Architect reusable solutions.

Customize reusable solutions of project and program or operational scope.

Capture and share architectural IP at the project and program level.

Oversee the implementation and governance of solution architectures.

Contribute to the Architect profession worldwide and across company businesses.

Develop for client technically feasible long-term Information Technology (IT) strategies and plans

Assess business impact of specific technologies/strategies

Identify and address technical or operational risks

Provide review/input on project activities for medium to large business unit level projects

Collaborate with the project manager to develop detailed project plans and work breakdown structures for medium to large business unit level projects.

Develop and deliver sales presentations at Chief Executive Officer (CEO)/Executive Staff/Core I/O Only (CIO) levels for medium to large opportunities (R) Lead large projects within a business unit and contributes to cross business unit projects. Contribute to industry wide external events and multivendor projects.

Have tactical influence.

_Education and Experience Required:_

Engineering (Electrical/Telecommunications/Computer) or Computing Science Degree qualifications preferably with some demonstrated interest in telecommunications - or equivalent industry experience. A minimum of 7 years commercial experience in IT or telecom is required, with at least 3 years experience as an Architect.

_Knowledge and Skills Required:_

Ability to understand the customer's business problem, need, or opportunity and to design an IS solution that appropriately addresses the business problem, need, or opportunity.

A strong Knowledge of OSS in CSP s, Fault Management, Performance Management and Customer Experience Management.

A knowledge of OSS tools ideally aligned to the TMF (eTOM, TAM).

Ability to lead a team of two or more consultants in the completion of one or more architecture, requirements, operational, or implementation deliverables.

Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit level Information Technology (IT) based solutions (typically within multiple technology or specialty areas).

Be able to provide architectural direction for multiple medium sized projects concurrently. For larger engagements, a single active project is reasonable.

Understands and applies information system or operational solution related modeling methods and tools.

Can validate/evaluate if an information systems or operational architecture meets technical requirements and specifications

Familiar with architectural, development and operational methodologies (e.g., Zachman, TOGAF, Information Technology (IT) service Management, (ITSM))

Applies appropriate methodologies and Subject Matter Expert (SME) knowledge to resolve complex business issues.

Business Acumen:

Identifies risks and challenges the customer should expect to encounter with the solution based on similar efforts done with other customers.

Develops Architecture Specification deliverables that map customer business requirements into specific technology or operational recommendations.

Able to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts. Use this knowledge to analyze business needs and develop meaningful system or operational recommendations.

Able to apply knowledge of how the industry uses IT to address business challenges using, for example, technical standards and infrastructure, cross-industry trends that impact IT investment, industry-specific roadmaps, and IT enablers.


Deep IT industry knowledge in specific areas.

Understands future technology or operational trends as they relate to and support customer business requirements ("trusted advisor" role).

Deep knowledge of IT and business standards and best practices in specific areas and how to apply them appropriately in solutions

Expert or Master level of knowledge of specific technologies, IT operations, or IT disciplines

Able to design planning for accessibility, scalability, and availability

Engagement Delivery:

Ability to write Statements of Work for medium to large business unit level solutions that span multiple technologies or operational areas.

Ability to apply program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals for medium to large business unit level projects.

Successfully works on project teams (individual success defined by how the organization works as a team, including resource and skill sharing across the organization). Opportunity Pursuit :

Able to play a leadership role in business development activities for medium to large opportunities.

Lead in identifying, qualifying, and closing medium to large opportunities

Position company offering against the competition

Be able to provide company with voice of the account

Play key role in preparing proposals and bids for medium to large opportunities

Manage internal reviews and contribute to Solution Opportunity Approval and Reviews for medium to large opportunities

Build rapport and trust with client

Demonstrates excellent consultative, solution selling skills.


Collaborates effectively with the project manager to manage regional medium to large projects as necessary. For architectures of project scope may include the technical management of customer staff assigned to implementation team.

Plays a leading role in the Architect profession at the local level.

Makes consistent and ongoing contributions (at least 2 per year) to company knowledge systems.

Make formal recommendations to customers to improve the level of job satisfaction for other company employees working on the project.

Can contribute in the development of new company services and modifications to the methodology.

Assists in development and delivery of training.

Coaches and mentors Specialist level architects

Participates in defining company unit's processes, standards, and policies


Build and manage long term strategic relationships at Business Unit

Good customer influence and negotiation skills.

Ability to tactically consider all sides of an issue within the contexts of time, breadth, and range of options.

Ability to systematically gather, assess and apply organizational, technical, operational, and sales/marketing information for business decisions.

Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustable image.

Ability to articulate technical or operational problems or issues into understandable business terms.


Able to design and present high-impact messages to customer's senior level management.

Able to use a wide variety of presentation tools to persuasively communicate complex messages to multiple audience levels, including senior level management.

Ability to use prepared and create complete original materials to communicate with the customer. Communicates a mix of Strategic information and Tactical information.

Excellent speaking and writing skills.


_Education and Experience Required:_

Engineering (Electrical/Telecommunications/Computer) or Computing Science Degree qualifications preferably with some demonstrated interest in telecommunications - or equivalent industry experience. A minimum of 7 years commercial experience in IT or telecom is required, with at least 3 years experience as an Architect.

Job: fALU Architecture

Primary Location: Asia Pacific & Japan-Malaysia-Malaysia-Kuala Lumpur

Schedule: Full-time

Req ID: 1700000F4W