Oracle Operations Manager - Systems Support Delivery JAPAC in Kuala Lumpur, Malaysia

Operations Manager - Systems Support Delivery JAPAC

Preferred Qualifications

This role is part of the Operations team for JAPAC Systems Support Delivery. Reports directly to the Senior Director, JAPAC Systems Support Delivery Operations.

The Operations team is responsible for the Business and Operational Support for the JAPAC Systems Support Delivery business including annual business planning, managing daily operations, driving projects/programs execution for delivery KPI improvements, reporting of delivery KPIs.

This role is responsible for

  • Performing data analysis on the daily operations results to identify gaps against the Delivery KPI goals in order to develop improvement programs

  • Managing specific assigned projects/programs end-to-end

  • Reporting the progress status and

  • Delivering the required improvement results within schedule

Required Skills and Experiences

  1. Relevant qualified University Degree

  2. 10 working years in information technology industry

  3. Min 5 years of working experience in Hardware Support Delivery, preferably in a Hardware Vendor environment

  4. Proven track record on Project Management experience

  5. Competent Business Analytical skill

  6. Self initiated and independent

  7. Strong and influencing skill to work with multiple virtual teams

  8. Good communication and presentation skill, both spoken and written, at middle to senior management levels

  9. KPIs-driven and Results-oriented

Detailed Description and Job Requirements

Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery.

Develops project plans and coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Prefer 8 years of project management or related experience.

Job: Business Operations

Location: MY-MY,Malaysia-Kuala Lumpur

Other Locations: IN-IN,India-Bangalore, IN-IN,India-Chennai, PH-PH,Philippines-Makati

Job Type: Regular Employee Hire

Organization: Oracle