IHG General Manager - Holiday Inn Express Kuala Lumpur in Kuala Lumpur, Malaysia


Featuring 383 modern designed rooms, the Holiday Inn Express Kuala Lumpur is conveniently located in the centre or Downtown Kuala Lumpur's "Golden Triangle" area. Just minutes away from the city's popular shopping malls and just a short three minute walk to the Raja Chulan monorail station, the hotel provides easy access to Kuala Lumpur. In line with our Holiday Inn Express brand, we offer all of our guests a Free Express Start Breakfast or Grab & Go option in our Great Room. Allowing our guests the flexibility to be independent and stay on their own terms. In addition, the hotel offers guests; a 24 hour fitness centre, self-service laundry and a 10 person meeting room.

As the General Manager, you will work with the owner as a partner and manage day-to-day operations of the hotel by leading, empowering and building on the strengths of the management team to ensure all functions are operating effectively so guests are offered a product which is reliable, consistent and aligned to the Holiday Inn Express brand. You will establish clear performance goals for employees, provide regular feedback and facilitate the development of high potential individuals to build a strong talent pipeline.

Acting as a Brand Ambassador, you will place the brand at the center of all communications, marketing initiatives and actions. You will use the Holiday Inn Express brand promise and guiding principles, market knowledge and social media, and work with the Sales and Marketing team to provide a clear strategy while challenging them to think of ways to beat the competition. You will also balance short-term actions and decision with the longer-term impact on the business to drive revenue, future profitability and maximum return on investment for your owner’s equity.


To set you up for success in the role, you will have;

  • a minimum of 2 years experience as a General Manager within a similar sized hotel combined with a total of ten year's managerial experience within the industry

  • fluent in verbal and written Malay is preferred but not essential

  • an internationally recognised Bachelor’s degree or equivalent in Hotel Administration or Business Administration

  • strong commercial acumen with the ability to analyse financials to drive revenues, future profitability to ensure maximum return on investment

  • ability to influence and negotiate with a range of stakeholder across varying levels

  • a hands-on approach to management is essential

If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and individual skills to IHG. To find out more about us or any other jobs with IHG please look at www.ihg.com/careers

Job: Hotel General Management

Location: Malaysia-Kuala Lumpur

Requisition ID: KUA000592