IHG Duty Manager (Holiday Inn Kuala Lumpur Glenmarie) in Kuala Lumpur, Malaysia
What is your passion? Whether you're into Singing, Knitting or Cooking, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people that help us create great hotels guests love.
At the moment we're looking for a Duty Manager to join our friendly and professional Front Office team at HOLIDAY INN KUALA LUMPUR GLENMARIE .
Reporting to the Front Office Manager, you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings. You'll also check billing instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures.
Ideally, you'll have a minimum 3 years experience in a hotel front office department with experience in both front desk and reservations with a minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems Opera and an understanding of point of sales systems such as Micros.
In return, we'll give you a duty meal, hotel discounts worldwide, medical insurance, learning opportunities and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.
To find out more about us or any other jobs with IHG please look at www.ihg. at http://www.ihg.com/careers jobs
Location: Malaysia-Kuala Lumpur
Requisition ID: KUA000585