Cargill Customer Service Executive in Kuala Lumpur, Malaysia

Customer Service Executive

Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com .

Description

Position Purpose

Customer Service Executive is the main contact point to the customer after sales for all aspects related on customer order fullfilment from managing their contracts and planning their schedules of delvieries and shipment to understanding customers challenges and opportunities to thrive.

-Collaborates with the customers and internal parties to Identify and participate in improvement initiatives that meets the customers needs and expectations.

-Engaging with the customer and account manager when receving customer complaints and coordinate internally to provide a feedback to the customer

Principal Accountabilities

45%

CUSTOMER FOCUS AND SATISFACTION

  • Supply chain business partner to sales & marketing in understanding the customer background and their needs and buying behavior and customer forecast to optimize the plan

  • Ability to independently manage different customers’ needs by knowing the customer challenges and opportunity and how to deliver a differentiated service catered to different customer segment

  • Work closely with supply chain team to meet customer delivery requirement and plan best schedule.

  • Update customer on latest delivery schedule for their order/goods (weekly) to ensure customer stock is under good control and monitoring,

  • All activities are under control and in compliance with the framework set by management, such as Cargill Guiding Principles [Cargill Code of Conduct] and dealing with sanction countries.

  • To coordinate customer’s inquiries, deliveries within the credit limit and overview of customers payments behaviours and challenges

  • Deeper understanding of various customer payments terms and incoterms.

  • Respond to customer enquiries in relation to their shipments planning and if changes to understand challenges to meet on both end and provide a proposal and options acceptable to customer

  • Understand the customer requirements, needs and expectations and relays newly obtained information back to the internal organization as appropriate.

  • Pro-actively inform customers about contract balances and related information and next step.

  • Work with customers & Supply Chain team to ensure the customer’s delivery requirements can be met whilst maintaining an efficient and effective supply chain.

  • Inform & update the customers of changes in plan due to down time of our facilities, delays with deliveries etc and work on options with the customer on how best to mitigate the changes .

  • Actively involved in how best to manage last minute change requests by customer in providing options and work on best plan with customer and Supply Chain team to minimizae interruption in the firm zone

  • Service oriented mind set

10%

VENDOR FOCUS

  • Freight Procurement – Global tender: Managing Liners on Global Tender. Do space projection and liners peak season activities.

  • Liaise with Shipping Liner for in booking vessel space. Securing space with tendered lanes – negotiate charges from Liner, checking of latest freight rate and other matters which are related to the shipments. To ensure daily shipment moving smoothly.

  • Liaise with banker on Letter of Credit [LC] documentation for certain country and ensure shipment plan within LC terms and conditions and follow up on LC amendments – if required

  • Monitoring and liaising with Flexibag or Isotank supplier to ensure container fitting or Isotank delivery to plant on time.

20%

TEAM WORK with Supply Chain department

  • responsible of ensuring timely customer stock movement and joint responsibility in customer stock build up to manage working capital and DIO

  • Co-ordinate with shipping, warehouse, weighbridge team to ensure cargo are loaded on time, container reach port before vessel closing and shipment moved without delayed and hassle. Ensure whole supply chain flow is in order and under control.

  • Work closely with Documentation team to share on customer changes and customer knowledge.

  • Leading on Insurance claim related to container damage, flexibag leaking etc.

  • Import and export operation knowledge and the required clearance documentation

  • Incoterms knowledge

Qualifications

Education, Experience, Skills

  • Degree holder in Economics/Business Administration or Degree in Shipping or Logistics management.

  • Must have at least 2-3years’ experience in logistic, shipping line/freight forwarding/export business/manufacturing.

  • Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent.

  • Possesses strong hands-on experience in shipping arrangement.

  • Good interpersonal communication and interactive skills to maintain effective working relationships.

  • Understand of logistic and shipment process especially on export.

  • Technical skills : Preferably with SAP experience in a manufacturing environment

Non-technical skills

  • Good time management skills to deal with multiple priorities

  • Adaptable

  • Pro-active / creative and decision making

  • Relationship builder

  • Pro-active and creative in problem solving

  • Supports teamwork

Personality

  • Positive, open minded, energised

Job Administrative/Support Services

Primary Location Malaysia-Kuala Lumpur

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: KUA00297