Hewlett Packard Enterprise Company Customer Operations Specialist in Kuala Lumpur, Malaysia
Customer Operations Specialist
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Financial Services is uniquely positioned to help customers move to the New Style of IT by providing:
Investment solutions that enhance business flexibility and agility
Investment expertise on a globally consistent basis
The capability and control to scale technology with speed and confidence
We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.
This customer delivery position will manage and execute all the tasks required for the solution fulfilment for standard, partner connection, programmatic accounts supported by the Solution Design. The Customer Operations Specialist (COS) requires a solid understanding of the Customer Solution for Programmatic Accounts and will be responsible for the programmatic document process, partnering with Sales and the Customer Relationship Manager and engaging credit, CAS or CRM as needed. The COS follows established guidelines and policies and provides input for process improvements, escalating to the Customer Relationship Manager any changes required to the existing Solution Design.
Responsible for programmatic document process
Manage and execute all the task required for the solution fulfilment for standard, partner connection, programmatic accounts supported by a Solution Design
Solid understanding of Customer Solution for standard, programmatic accounts
Escalate to Customer Relationship Manager any changes required to the existing Solution Design
Can apply subject matter knowledge and expertise to solve common business issues
Provide input for process improvements
COS will play an important role in managing the Sales forecast for programmatic accounts
Timely updating volume forecast for programmatic accounts
Funding and booking Schedule of Authority (SOA)
Manage and execute all the tasks required for the delivery of standard, programmatic solutions
Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations
Knowledge of systems and tools to manage all tasks
Monitor Supplier Payments and Volume Targets
Communication with partners, customers, colleagues as required
Partner with Sales and Customer Relationship Manager
Liaise with reseller directly or via PRM/CRM based on Language requirements
Local language an advantage for interaction with customers
Support total customer experience
Support team and supporting roles as needed
Communicate and escalate to team members with any issues
Collaborate and engage with CRM providing valuable input for customer projects/solutions
About the candidate
Education and Experience Required:
University business or accounting degree or equivalent experience
Typically 2-4 years’ experience in a business related function, preferably financial services or accounting
Knowledge and Skills:
Effective organization, time management, prioritization, follow-up and execution skills
Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole
Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)
Proven ability to multitask; attention to detail
Excellent communication skills (e.g. written, verbal)
Mastery in English. Local language as required
Ability to work as proactive member of a team, as well as independently
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers
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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise
Technology innovation that fosters business transformation.
We Are In the Acceleration Business
We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
Standards of business conduct (SBC):
The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
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Equal Opportunity Employer (EEO):
Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
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Equal Employment Opportunity is the Law - Supplement
Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail firstname.lastname@example.org.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.