Hewlett Packard Enterprise Company Customer Delivery Specialist - Mandarin & Japanese Speaking in Kuala Lumpur, Malaysia

Customer Delivery Specialist - Mandarin & Japanese Speaking

Job Description:

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Financial Services is uniquely positioned to help customers move to the New Style of IT by providing:

  • Investment solutions that enhance business flexibility and agility

  • Investment expertise on a globally consistent basis

  • The capability and control to scale technology with speed and confidence

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Job Description:

  • Issuing Vendor or Shipment Authorization Letter (VAL & SAL)

  • Preparing funding and booking package

  • Generating and collecting documents

  • Preparing package for compliance review

  • Scanning documents into system

  • Providing customer service by responding, Tracking, and resolving customer inquiries

  • Managing and processing changes; analyzing and ensuring customer information is accurate and up to date

  • Upgrading, add-ons, tech refresh midterm, and setting up new schedule

  • Partner with FAM in the distribution of marketing collateral (brochures, etc.)

  • Assist FAM in pursuing new business

  • Assist FAM with opportunity assessment

  • Collaborate with FAM in managing relations with the customer, HP and Resellers

  • Administer add-on or follow-on business

  • Generate and collect documents

  • Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems

  • Responsible for completion of asset level detail entry (entry may be outsourced)

  • Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers)

  • Track deal funding to completion of payment

  • Coordinate/follow-up/reconcile on activities necessary for deal processing

  • Conduct initial and final compliance review pursuant to SOA

  • Check customer and supplier against Sanctioned Parties List at time of funding and booking

  • Support testing of new systems releases as requested

  • File documents in appropriate location per legal requirements

  • Share accountability with Colleagues in customer delivery team to optimize customer experience and achieve team goals

  • Complete Booking and Funding

  • Prepare Welcome Packages

  • Complete Post Booking adjustments (as required)

  • Work within Schedule of Authorization (some have higher schedules of authority than others)

  • Reseller support (for web based deals); act as first point of contact

About the candidate

Required

Qualifications:

  • Fluent in English (written and verbal)

  • Working level of Mandarin & Japanese (written and verbal)

  • Typically a Bachelor’s degree or equivalent experience and 2-4 years customer service or business operation related experience

  • Ability to conduct telephone meetings with customers

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.