Hewlett Packard Enterprise Company Customer Delivery Specialist - Mandarin & Japanese Speaking in Kuala Lumpur, Malaysia
Customer Delivery Specialist - Mandarin & Japanese Speaking
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Financial Services is uniquely positioned to help customers move to the New Style of IT by providing:
Investment solutions that enhance business flexibility and agility
Investment expertise on a globally consistent basis
The capability and control to scale technology with speed and confidence
We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.
Issuing Vendor or Shipment Authorization Letter (VAL & SAL)
Preparing funding and booking package
Generating and collecting documents
Preparing package for compliance review
Scanning documents into system
Providing customer service by responding, Tracking, and resolving customer inquiries
Managing and processing changes; analyzing and ensuring customer information is accurate and up to date
Upgrading, add-ons, tech refresh midterm, and setting up new schedule
Partner with FAM in the distribution of marketing collateral (brochures, etc.)
Assist FAM in pursuing new business
Assist FAM with opportunity assessment
Collaborate with FAM in managing relations with the customer, HP and Resellers
Administer add-on or follow-on business
Generate and collect documents
Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems
Responsible for completion of asset level detail entry (entry may be outsourced)
Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers)
Track deal funding to completion of payment
Coordinate/follow-up/reconcile on activities necessary for deal processing
Conduct initial and final compliance review pursuant to SOA
Check customer and supplier against Sanctioned Parties List at time of funding and booking
Support testing of new systems releases as requested
File documents in appropriate location per legal requirements
Share accountability with Colleagues in customer delivery team to optimize customer experience and achieve team goals
Complete Booking and Funding
Prepare Welcome Packages
Complete Post Booking adjustments (as required)
Work within Schedule of Authorization (some have higher schedules of authority than others)
Reseller support (for web based deals); act as first point of contact
About the candidate
Fluent in English (written and verbal)
Working level of Mandarin & Japanese (written and verbal)
Typically a Bachelor’s degree or equivalent experience and 2-4 years customer service or business operation related experience
Ability to conduct telephone meetings with customers
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers
You can also find us on:
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise
Technology innovation that fosters business transformation.
We Are In the Acceleration Business
We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
Standards of business conduct (SBC):
The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
Read more about how we win the right way.
Equal Opportunity Employer (EEO):
Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law
Equal Employment Opportunity is the Law - Supplement
Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail firstname.lastname@example.org.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.