Citi Transaction Services Representative in George Town, Malaysia

  • Primary Location: Malaysia,Pulau Pinang,George Town

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045124


Transaction Services Representative

  • Handling enhanced open account trade operation including import discounting

  • Perform day-to-day operational tasks in trade finance transactional processing or handle cash management processing

  • Deliver services in line with agreed service standards and turnaround time to meet customers' expectations

  • Handle basic enquiries received from internal and external customers & provide workable solutions to client or supplier inquiries

  • Ability to grasp Product features, operational and technology aspects of transaction processing

  • Ensure compliance with guidelines and policies governing trade service/finance operations

  • Provide technical support to Product and Relationship Managers of the business units

  • Ability to handle tasks and special projects by ensuring timely delivery in accordance to project plans

  • Ability to manage and supervise a team to ensure proper allocation of task


  • A recognized tertiary qualification in banking, business, finance, economics, accounting or management

  • Graduates with a qualification of a second class upper honors degree are encouraged to apply

  • Candidates with 1 - 3 years work experience in international trade activities or trade operations is preferred

  • Good PC software application knowledge

  • Good communication and interpersonal skill with strong e-mail and telephone handling etiquette

  • Team player and able to work in highly challenging environment

  • Ability to work on night shift (this is a dedicated night shift operation) or on staggered hours and Malaysia public holidays

  • Strong customer orientation and problem solving skills

  • Good team player and able to work under pressure and meet tight deadlines

  • Experience in multiple country set up will be an added advantage