Citi MYS CTSM PG - Cash and Trade Processing Representative in George Town, Malaysia

  • Primary Location: Malaysia,Pulau Pinang,George Town

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045517

Description

Responsibilities:

  • Perform day-to-day operational tasks in trade service transactional processing.

  • Deliver services in line with agreed service standards and turnaround time to meet customers' expectations

  • Handle basic enquiries received from internal and external customers & provide workable solutions

  • Ability to grasp Product features, operational and technology aspects of transaction processing

  • Ensure compliance with guidelines and policies governing trade service operations

  • Provide technical support to Product and Relationship Managers of the business units

  • Prepare and circulate daily, weekly, and monthly MIS to our stakeholders.

Qualifications

  • Bachelor’s degree

  • Computer literate with good typing skills

  • Team player, preferably with trade background

  • Good verbal and written skills in English

  • Able to work under pressure on long / flexible hours / nightshifts / public holidays

  • Good interpersonal skills with positive attitude

  • Meticulous and polite when dealing with internal / external customers and all level of staffs