Citi Customer Specialist 4 - C05 in George Town, Malaysia

  • Primary Location: Malaysia,Pulau Pinang,George Town

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17046098

Description

  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system, updating the case progress, and tracking the case to closure

  • Ensure that the cases are resolved within predefined standard turnaround time

  • Work with internal solution providers and accomplish final resolutions for client cases

  • Gain sufficient knowledge of product features, and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations

  • Ensure timely updates of client cases in accordance to predefined frequency

  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues

  • Handle special projects, ensuring timely delivery of projects with an overall enhanced client service experience

Qualifications

  • University Degree in Finance or Administration

  • Preferably 1 year working experience in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking . Fresh graduates are encouraged to apply also

  • Experience with Transaction Banking products – Cash Management and Trade

  • Experience in handling investigations cases

  • Experience in working in a multi-country setup

  • Strong Customer Orientation

  • Strong Problem Solving

  • Strong Analysis

  • Strong Attention to Details

  • Strong Written and Verbal Communication

  • Good Team Player

  • Able to work under pressure and meet tight deadlines

  • Working knowledge of Microsoft Office products