Citi Cash and Trade Processing Senior Manager in George Town, Malaysia

  • Primary Location: Malaysia,Pulau Pinang,George Town

  • Education: Bachelor's Degree

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17042103

Description

Job Responsibilities:

The role is based in Penang, Malaysia and reporting to Asia Pacific Wholesale Cards Operations Head. The role involves being the process owner for multiple processes in the Commercial Cards business.

  • Governance & Management of Projects team at outsourced service provider

  • Governance & Management of UAT team - Prepaid and Commercial Cards

  • End to End Process Owner of Tech Change Management process

  • Represent Asia and get things done for Asia on Global forum for technology

  • Responsible for delivery of functionality end to end - BRD-> FS-> UAT ->Production testing -> Post

  • Production

  • Matrix management of all tech projects for the business

  • Direct management of critical projects

  • Responsible for pristine system releases throughout the year

  • Responsible for managing costs for outsourced service provider team

  • Process owner and governance of technology helpdesk function

  • Appropriate and regular reporting to Senior Stakeholders of all projects

Qualifications

Job Skills/Qualification:

  • Cards product and system knowledge will be an advantage

  • Knowledge of project methodology and best practices

  • Operations/Project Management experience

  • Analytical, highly numerate, detailed oriented & methodical

  • Skilled with MS Office, particularly MS Excel

  • Ability to work under tight deadlines and multi-task

  • Excellent English communication skills (verbal & written) & ability to communicate at all levels

  • Ability to work across functions and across geographical boundaries

  • Self-motivated and demonstrates high level of initiative