Citi Cash and Trade Processing Representative in George Town, Malaysia

  • Primary Location: Malaysia,Pulau Pinang,George Town

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040329

Description

Job & Responsibilities :

  • Perform investigations on post transaction inquiries from client and other Financial Institutions predominantly involving Cross Border Funds Transfer transactions

  • Nostro account reconciliation to ensure outstanding entries are attended to and escalated in timely manner

  • Relay messages received from other Financial Institutions pertaining to Cash transactions to clients via service team

  • Relay messages received from other Financial Institutions pertaining to cash transactions to internal departments

  • Ensure follow up is done on transaction inquiries with internal departments, other Citi Branches and other Financial Institution within case SLA to ensure prompt resolution

Qualifications

  • University Degree in Finance or Administration

  • Preferably 1-2 years in banking, cash operations

  • Experience with Transaction Banking products – Cash Management and Trade

  • Experience in handling investigations cases

  • Experience in working in a multi-country setup

  • Strong Customer Orientation

  • Strong Problem Solving

  • Strong Analysis

  • Strong Attention to Details

  • Strong Written and Verbal Communication

  • Good Team Player

  • Able to work under pressure and meet tight deadlines

  • Working knowledge of Microsoft Office products