Hard Rock International Spa Manager - Hard Rock Hotel in Desaru Coast, Malaysia

We are seeking a Spa Manager who will be responsible for directing and overseeing all day to day operations of the Rock Spa. The Spa Manager ensures guests enjoy a relaxing, positive, and enjoyable spa experience. This position is also responsible for supervising and coordinating execution of spa services, including massage therapy, esthetics, manicures/nail applications, hair styling, and other services. The Spa Manager develops and maintains a clearly defined plan for success of the spa including goals and creative strategies.

  • Lead, direct, and manage all department operations. Maintain regular presence throughout the department.

  • Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.

  • Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.

  • Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits.

  • Ensure the proper handling, maintenance, storage, and security of all department equipment.

  • Oversee coordination and execution of Rock Spa packages.

  • Oversee cleanliness of treatment rooms, retail area, and dispensary for professional Rock Spa products.

  • Implement Rock Spa training programs and monitor performance.

  • Organize and lead spa reception operations.

  • Monitor and maintain daily schedule. Resolve scheduling issues, as needed, and advise providers of changes.

  • Work closely with the Sales and Marketing team to develop Rock Spa collateral and promotional materials.

  • Work closely with the Sales team to establish and maintain relationships for group bookings.

  • Manage relationships with vendors; assist in negotiating agreements.

  • Ensure quality and timeliness of work performed by contracted vendors.

  • Ensure compliance with all applicable laws and regulations.

  • Create department budget to include sales volumes, revenues, resource quantities, costs, expenses, assets, liabilities, cash flow, and capital expenditures.

  • Prepare and execute business plans to ensure the maximization of department performance.

  • 3+ years’ experience in spa management.

  • 2+ years of post-secondary education or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.

  • CPR, AED, and first aid certification. Knowledge and understanding of relevant health and licensing regulations and requirements.

  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others.

  • Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).

  • Fluency in English: additional languages preferred.

Hard Rock Limited has been engaged as the manager for the above-referenced property pursuant to a management agreement with Desaru Estate Sdn Bhd (“Owner”). Applicants acknowledge that the employing entity will be the Owner, and Hard Rock Limited is managing this process on behalf of the Owner in accordance with the management agreement.

Hard Rock Hotels & Casinos is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every employee.

Requisition Number: 2017-3024

External Company Name: Hard Rock Cafe International (USA), Inc.

External Company URL: www.hardrock.com