Dell Sr Analyst, IT Service Ops in CYBERJAYA, Malaysia
Responsible for ensuring availability and performance of all databases
Proactively monitor the database systems to ensure secure services with minimum downtime
Provide daily production support and troubleshooting as needed to resolve issues as quickly as possible
Detailed knowledge and experience with database backup and recovery, export/import, tools and techniques.
Ability to perform all types of data and instance recoveries under various scenarios
Responsible for problem escalation to development team, vendors or third party service providers as appropriate
Responsible for implementation or oversight and release of database changes
Ability to support a 24x7 mission-critical database environments
Responsible for ongoing maintenance and patching of database products
4+ years of relevant experience as an Oracle Database Administrator in a large production environment
Database Administration experience in MSSQL and MySQL is desired as well.
Experience of working in a team that delivers a high availability service
Practical experience in monitoring and highly analytical in sourcing issue to provide solution and high availability service
Professionalism at all times, especially when resolving customer challenges
Effective time-management skills and excellent communication abilities
Other server side technologies such as, Windows, Linux, Virtualization Technologies (e.g. VMWare) or Terminal Services/Citrix will be an added advantage.
Title: Sr Analyst, IT Service Ops
Requisition ID: 17000U9F