Dell Sr Analyst, IT Service Ops in CYBERJAYA, Malaysia

Role Responsibilities

  • Responsible for ensuring availability and performance of all databases

  • Proactively monitor the database systems to ensure secure services with minimum downtime

  • Provide daily production support and troubleshooting as needed to resolve issues as quickly as possible

  • Detailed knowledge and experience with database backup and recovery, export/import, tools and techniques.

  • Ability to perform all types of data and instance recoveries under various scenarios

  • Responsible for problem escalation to development team, vendors or third party service providers as appropriate

  • Responsible for implementation or oversight and release of database changes

  • Ability to support a 24x7 mission-critical database environments

  • Responsible for ongoing maintenance and patching of database products

Required Skills

  • 4+ years of relevant experience as an Oracle Database Administrator in a large production environment

  • Database Administration experience in MSSQL and MySQL is desired as well.

  • Experience of working in a team that delivers a high availability service

  • Practical experience in monitoring and highly analytical in sourcing issue to provide solution and high availability service

  • Professionalism at all times, especially when resolving customer challenges

  • Effective time-management skills and excellent communication abilities

Desired Skills

Other server side technologies such as, Windows, Linux, Virtualization Technologies (e.g. VMWare) or Terminal Services/Citrix will be an added advantage.

Organization: IT

Title: Sr Analyst, IT Service Ops

Location: AP-MY-Cyberjaya

Requisition ID: 17000U9F