Dell Sr Analyst, IT Service Ops in Cyberjaya, Malaysia

Sr Analyst, IT Service Ops

Job ID R06610

Date posted 10/12/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

At Dell, we are committed to the professional development of our staff by presenting them with the opportunity to improve their strategic, technical and networking skills. Dell ITs new team members work closely with internal Dell Business and Development teams and are given invaluable exposure to a variety of IT projects that have meaningful impact on the entire IT organization. In addition, Dell team members are presented with events that allow them to contribute to community service projects, network with team members throughout Dell, and experience the back office operations of a large global corporation.

As a front line global Network Engineering , your role including:

Attending trouble or problem tickets raised by users

Attending to Change Tickets and Work Order Requests raised by users

Support and Diagnosis of networks related issue worldwide

Support and diagnosis of Telecom private lease lines, managed networks, and Internet VPN infrastructure

Support and diagnosis for DNS, Load balancers, WINS, DHCP systems

Support and diagnosis of Security networks such as firewall and proxies

Support LAN data network and have good knowledge in STP, LAN Switching, HSRP.

Have good knowledge in BGP, OSPF, MPLS, CISCO IOS command

Knowledge in IPT/VOIP will be added advantages

Proactive monitoring and management of Dell Global Networks

Provide Network support services within agreed service levels

Standardizing and maintenance of Network Operating systems and firmware worldwide

Utilizing network performance measurement and monitoring tools

Daily, weekly, and monthly network capacity and performance reporting

Exhibit good communication skills when handling critical incidents especially command skills when working in

collaboration to solve an issue with other teams

Able to work in a fast paced environment

For this role, you will be liaising with:

Backbone support world wide

User/ Business Partner when solving the issue.

Networking and telecom vendors worldwide

Other technical support units such as server team, database, application support

Team with 7 x 24 and 12 hour shift work, 7 am to 7 pm and 7 pm to 7 am


In order to be considered for this role, you must possess:

Minimum Degree holder

Minimum 3 years Network support technical experience

Strong communication skill

Excellence team work

Experience in Network troubleshooting

Willing to work in 12 hours rotation shift.

Cisco certification is added advantage

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