Dell Specialist, IT Tech Analysis in Cyberjaya, Malaysia
Specialist, IT Tech Analysis
Job ID R03341
Date posted 10/12/2017
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Responsible to manage and resolve Work Orders & Incident Tickets raised by users or auto generated.
Support and Diagnosis of mainly Cisco/Avaya and Softphone technology.
Support and diagnosis of Telecom switches, and Internet VPN infrastructure.
Have good knowledge in Cisco, Avaya, PABX, TFN troubleshooting
Knowledge in IPT/VOIP will be added advantages
Provide Telecom support services within agreed service levels
Exhibit good communication skills when handling critical incidents especially command skills when working in collaboration to solve an issue with other teams
Able to work in a fast paced environment and very strong teamwork
Onsite/ Site Servicesglobally
User/ Business Partner when solving the issue.
Networking and telecom vendors worldwide.
Other technical support units such as server team, database, application support
Experience in leading a small team and working in shift.
Degree in Computer Science/Information Technology with minimum CGPA 3.00 and above.
Exceptional customer service, problem solving, and good English communication skills
Strong team player with ability to work in a team and independently
Understands basic concepts of systems administration.
Excellent time management skills, strong organizational and documentation skills.
Fast learner, flexible and able to work on multiple tasks
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team leadership skills, able to work well with groups on a global level in the follow the sun model.
Problem solving abilities to enable our business partners to operate more effectively.