Dell Specialist, IT Application Mgmt in Cyberjaya, Malaysia

Specialist, IT Application Mgmt

Job ID R04142

Date posted 10/12/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

The IT Service Desk Analyst will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role and hence responsibilities include (but may not be limited too) coordinating on projects, motivating or training of new team members.

Key responsibilities including:

  • Responsible for providing phone and electronic based support.

  • Assists customers in analyzing technical complications, determining problems, and provides resolutions.

  • Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.

  • Ensures proper escalation procedures are followed, detailed ticket documentation.

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.

  • Analytical ability is required in order to resolve technical issues.

QUALIFICATION:

  • Degree in any discipline.

  • ITIL qualification is preferable but not essential.

  • Experience in Service Desk and Technical Support will be an added advantage.

  • Experience in supporting Windows Operating System setup will be an added advantage.

  • Excellent customer service skills

  • Willing to work on shift (24x7)

  • Fresh graduates are encouraged to apply

Job ID

R04142