Dell Manager 2, IT Service Ops in Cyberjaya, Malaysia

Organizational Responsibilities :

  • Incident Management - Owns support for Infrastructure within Dell Technology, that cover Backup, Storage, Server, Network and Telecom.

  • Communication with Business Partners - provide periodic executive updates on Infrastructure health and KPIs.

  • Infrastructure/Environment Problem Management - Containment, root cause analysis and corrective/preventative action on issues encountered

  • Monitor infrastructure health/performance and drive for continuous improvement

  • Focus on standardization and drive for automation Asset Management data stewardship for Infrastructure supported.

    Job Responsibilities :

  • Lead a team of 10-20 IT professionals to provide 7x24 hours applications support

  • Able to work shift hours to support manufacturing/non-manufacturing functions

  • Develop and maintain strong relationships with all IT disciplines, external vendors and many business segments at all staff and management levels

  • Lead staff to identify recurring/high impact application and environment problems and drive for permanent solutions

  • Drive continuous improvements to the requirements for infrastructure health/supportability and influence delivery from the responsible teams

  • Report various metrics and infrastructure health status to IT and Business Senior Management

  • Envision, develop and implement creative processes and tools to scale org capacity in support of global business growth

  • Team with managers across the organization to standardize and continuously improve organization performance

  • Represent organization through participation in significant initiatives such as ITIL, Knowledge Base, etc.

  • Minimum of 5-6 years professional experience in IT.

  • Preferably with 2-3 years people management experience.

  • IT Infrastructure Support or IT Operations.

  • Ability to motivate and manage a team and to create a working environment that results in successful services delivery and customer satisfaction.

  • Excellent experience in incident management and service delivery with track record of delivering good results.

  • Experience working with global counter parts/customers will be an added advantage.

Job: *IT Service Operations

Organization: *IT

Title: Manager 2, IT Service Ops

Location: AP-MY-Cyberjaya

Requisition ID: 17000K5E