DXC Technology Japanese Speaking IT Security Consultant in Cyberjaya, Malaysia
GSOC Analyst – SMEs / Customer Liaison / Incident Lead
Investigate Security Alerts received from multiple supported security alerting systems for GSOC clients on a 24x7x365 basis. Provide Single Point of Contact (SPOC) coverage for the HP Global Computer Incident Response Team (GCIRT) Hotline and Group Mailbox.
Oversee day-to-day operations of GSOC. Assist GSOC Analysts with issues or questions that may arise during investigations. Coordinate escalation to Client Liaisons and GSOC Manager. To update daily handover document.
·Intrusion Detection System (IDS)
·Enterprise Security Event Management (ESEM)
·Host Intrusion Detection or Prevention System (HIDS / HIPS)
·Event monitoring in a network and handles escalations
·Security Alert Investigations for multiple solutions
·Japanese speaking is a MUST.
GSOC Customer Liaison / Incident Lead
·Assist GSOC analyst and shift leads with daily operations.
·Conduct health check on the consoles.
·To be accountable and resolve escalations.
·Conducts frequent meetings with ASO to ensure deliverables are smooth.
·Provide weekly and monthly reports to ASO as requested.
·Update client specific documentations and ensure team well communicated.
·Ability to work independently and manage teams.
·Understand the environment and provide solution including fine tuning recommendations.
·Able to act as a coach for the entire team.
·On board new clients with excellent negotiation skills and in-depth knowledge of product
·Work on complex problems / task where analysis of situations or data requires an in depth evaluation of multiple factors.
·Propose solutions and process improvement for better client satisfaction and team productivity
·Able to demonstrate the current environment to client ensure engage in new projects
·Well verse and good research of current Security Alert / Attack from many resources involved – media, online research and security portals.
·Provide recommendation in Alert Fine Tuning for specific IDS technology and accounts
·Identify Security Risk base on the current security alert patterns.
·Analyze and provide recommendation for all IDS/IPS Alerts for specific accounts
Coordinate GSOC interaction with IDS Engineering. Works with IDS Engineering to optimize IDS environments via tuning and filtering and ensure that GSOC has access to necessary tools.
Coordinate GSOC interaction with ESEM Engineering. Work with ESEM Engineering to ensure that GSOC has access to necessary tools.
Work with TVMR Business Integration to implement new GSOC clients.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities