DXC Technology Japanese Speaking IT Helpdesk Specialist in Cyberjaya, Malaysia
§Working independently while using standard processes when needed to respond to issues raised by customers.
§Adhere to standards set based on client requirements and also fulfill Service Level Agreement on the speed of answering of calls.
§Successfully resolve desktop technical issues (related to hardware and software) from incoming customer contacts.
§Proactively assist customers to avoid or reduce IT-related problem occurrence.
§May act as a mentor and may provide some lead support to other non-exempt employees.
§Maintain excellent customer service attitude to achieve target Customer Satisfaction rating
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities