Dell Sr. Analyst, IT Development in Bukit Mertajam, Malaysia

Sr. Analyst, IT Development Dell Penang, Malaysia

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the IT Development team in Dell, we are looking for a Sr. Analyst, IT Development to join our team in Dell Penang (APCC2, Bukit Tengah), Malaysia .

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

As anIT Development Sr. Analystin Sustaining Development team, you will lead the root cause analysis effort on a variety of applications in Order fulfillment domain in a highly collaborative, fast-paced environment. Your role is to do the root cause analysis by interacting with various stake holders, provide containment and design innovative short term and long term solutions to real production issues. You will work closely with Application Management Support (AMS) and Application Development teams. This position reports to the Development Manager of the Sustaining Development team.

· Providing containment, short term and long term solutions to production problems. · Managing Problem Known Errors (PKEs) life cycle. · Engage Solution Architects, Sustaining Development team, Application Management Support (AMS) team and Application development team and derive a workable solution to Problem Known Errors. · Reporting PKE statistics · Analysis of re-occurring issues and provide a solution for permanent fix. · Task Ticket resolution within the SLA.

Essential Requirements

· 4 years of experience of Java/J2EE with at least 3 years in WEB and Middleware and SOA programming. · PL/SQL Programming and experience in Object oriented design. · Familiarity with field and lab-based usability research methodologies. · Ability to communicate design rationale and build consensus. · Ability to prioritize and manage work to critical project timelines in a fast-paced environment. · Ability to develop new approaches to complex design problems. · Must be organized, have an eye for detail, and be able to put ideas into a tangible form.

Preferences · Experience with Supply chain domain. · Experience with high volume transactional systems.


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Job: *IT Development

Organization: *Information Technology

Title: Sr. Analyst, IT Development

Location: AP-MY-Penang-Bukit Mertajam

Requisition ID: 17000L1L