TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS – www.TE.com.

Customer Care Associate is the single point of contact for the assigned customer. He / She is responsible for the overall fulfillment process including, order processing, order management, delivery and returns. Key performance responsibilities of this role is to achieve the goal of customer satisfactions.


  • Champion for all operational support and escalation for assigned customer, including order management, delivery management, etc.

  • To communicate and negotiate with external customers and divisions on products delivery dates.

  • To pro-actively monitor exception orders and ensure appropriate contingent actions are taken to meet delivery schedules.

  • To implement key processes in Customer Services and be pro-active in initiating and leading projects to improve and streamlline order management tasks.

  • Satisfaction management, including Net Promoter Score (NPS) survey management, identify and drive corrective actions to create sustainable improvement.

  • Quality or complaint handling, act as focal point for sharing and communicating quality status, driving improvement on the 8D respond time.

  • Must be customer focus, with good communication and problem solving skills.


  • Minimum 2 years and above experiences in the customer service function and preferably in MNC companies.

  • Degree in any discipline with preference in Business Administration, IT or Logistics.

  • Experiences and versatile with Microsoft Office Programs ( especially in Microsoft Excel).

  • Knowledge of SAP SD and PP modules are added advantage.

  • Possess good interpersonal and communication skills.

Requisition ID: 2017-81770

Business Unit (Current): President TE - Global Channel Business

External Company URL: www.tycoelectronics.com