Dell Sr Spec, Client Tech Support in Bayan Lepas, Malaysia

  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.

    • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

    • Analytical, articulate, result-oriented and provide excellent follow-up.

    • Maintain accurate call logging and tracking into Helpdesk database.

    • Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

    • Degree in Computer Science / IT related discipline with at least 1 year related working experience.

    • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.

    • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.

    • Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific.

    • Able to work rotating shifts including 24x7

    • Speak, read and write proficiently in English. Added language skills will be an advantage.

    • Exposure & knowledge to the following systems technologies:

    • Intel CPU based servers

    • SCSI and RAID

    • Fiber Channel storage subsystems

    • ISA, PCI, EISA, combo interfaces

    • ECC, SDRAM, RDR memories

    • Backup solutions and peripherals

    • Systems management (an added advantage)

    • Systems recovery (and added advantage)

    • LAN with Ethernet/802.3 network like 10/100/1000baseT and Token Ring or fiber optics (an added advantage)

    • Structure cabling systems

    • MS Windows 7, Win 2000, XP, Vista or NetWare operating systems

    • TCPIP, Netbios and other protocols.

    • Microsoft clustering, Microsoft Internet, Storage, Unix

Job: *Client Tech Support

Organization: *Global Services

Title: Sr Spec, Client Tech Support

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000ET6