Dell Sr Spec, Client Tech Support (Vietnam Speaking) in Bayan Lepas, Malaysia

  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.

    • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

    • Analytical, articulate, result-oriented and provide excellent follow-up.

    • Maintain accurate call logging and tracking into Helpdesk database.

    • Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

    • Degree in Computer Science / IT related discipline with at least 1 year related working experience.

    • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.

    • Possesses understanding and technical ability for Computers.

    • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.

    • Knowledge in Server / Storage / Network Switch will have an added advantage.

    • Able to speak, in Vietnam language is a MUST

Job: *Client Tech Support

Organization: *Global Services

Title: Sr Spec, Client Tech Support (Vietnam Speaking)

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000MZW