Dell Sr Analyst,IT Application Mgmt in Bayan Lepas, Malaysia

AMS L2 - Application Management Senior Analyst

Description

· Resolve all incidents, service requests, and WOWs within SLA targets

· Ensure proper handoff of issues

· Timely and accurately document resolution activities

· Diagnose, prioritize and escalate tickets to Incident Management

· Follow up on escalated issues where applicable

· Able to create Knowledge Base articles and support documentation to L1

· Identify application and process improvements

· Having the technical knowledge to lead major incident management call.

Qualifications

· University level degree in IT or related field.

· 3-5 year experience / training in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java.

· Those with experience in software applications support will have added advantage.

· Infrastructure knowledge is an added advantage.

· Strong interpersonal skills and fluency (written and spoken) in English.

· Strong team player with ability to work in a team and as individual contributor.

· Good analytical, problem solving, negotiation and organizational skills.

· Able to work with minimum supervision.

· Able to go on shift or flexible in working hours.

AMS L2 - Application Management Senior Analyst

Description

· Resolve all incidents, service requests, and WOWs within SLA targets

· Ensure proper handoff of issues

· Timely and accurately document resolution activities

· Diagnose, prioritize and escalate tickets to Incident Management

· Follow up on escalated issues where applicable

· Able to create Knowledge Base articles and support documentation to L1

· Identify application and process improvements

· Having the technical knowledge to lead major incident management call.

Qualifications

· University level degree in IT or related field.

· 3-5 year experience / training in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java.

· Those with experience in software applications support will have added advantage.

· Infrastructure knowledge is an added advantage.

· Strong interpersonal skills and fluency (written and spoken) in English.

· Strong team player with ability to work in a team and as individual contributor.

· Good analytical, problem solving, negotiation and organizational skills.

· Able to work with minimum supervision.

· Able to go on shift or flexible in working hours.

Job: *IT App Management

Organization: *Information Technology

Title: Sr Analyst,IT Application Mgmt

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000B8O