Dell Sr Analyst, Web Production in Bayan Lepas, Malaysia

Web Design Sr. Analyst (Online Quality)

Competitive salary

Dell Penang, Malaysia

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Support Services team at Dell, we are looking for a Web Design Sr. Analyst (Online Quality) to join our team in Dell Penang (SWTC, Bayan Lepas), Malaysia.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

The Quality Operations Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Analyst would conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

Primary Duties include:

  • Audit processes for compliance / process adherence.

  • Identify Gaps and areas of improvements.

  • Propose Quick Fix solutions.

  • Follow up on solution implementation with process owners.

  • Highlight audit findings to the stakeholders.

  • Identify potential Risks in the process and propose mitigation plans.

  • Publish audit reports on the intranet on a regular basis

  • Review and audit process flow maps and BPDs at regular intervals.

Essential Requirements

  • Graduates in any discipline with about 5 – 7 years of industry experience; including 2 – 3 years leading & managing teams. Preferably from the e Commerce space as a product expert in a data-oriented environment with a strong focus on accuracy.

  • Good understanding of online marketing is desirable.

  • Awareness of ISO or other Quality Methodologies.

  • Ability to learn new technologies and thrive in a fast-moving operational environment.

  • Strong tactical execution skills, attention to detail and accuracy essential.

  • Ability to remain focused in a sometimes pressurized working environment.

  • Prior knowledge of Dell CMS is an advantage; but not essential.

  • Willing to work in rotating day shifts.Technical Skills (preferred):

  • Good knowledge of HTML/XML web technologies and Microsoft SharePoint Server.

  • Intermediate to Advanced Microsoft Office software skills: Outlook, Excel, PowerPoint and Word.

  • Proficient in Reporting and analysis. MS Excel and VB Script, SQL experience preferred.

  • Ability to engage and collaborate with stakeholders. Global stakeholder experience preferred.

  • Knowledge of PMP. Lean / Six Sigma would be an advantage.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Job: Web Production

Organization: Information Technology

Title: Sr Analyst, Web Production

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000JQL