Dell Sr Analyst, Web Production (Online Quality - Korean Speaking) in Bayan Lepas, Malaysia

Sr Analyst, Web Production (Online Quality - Korean Speaking)

Job ID R00547

Date posted 10/12/2017

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DESCRIPTION:

Web Design Sr. Analyst (Online Quality Korean Speaking)

Competitive salary

Dell Penang, Malaysia

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Support Services team at Dell, we are looking for a Web Design Sr. Analyst (Online Quality) to join our team in Dell Penang (SWTC, Bayan Lepas), Malaysia.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

The Quality Operations Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Analyst would conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

Primary Duties include:

  • Audit processes for compliance / process adherence.

  • Identify Gaps and areas of improvements.

  • Propose Quick Fix solutions.

  • Follow up on solution implementation with process owners.

  • Highlight audit findings to the stakeholders.

  • Identify potential Risks in the process and propose mitigation plans.

  • Publish audit reports on the intranet on a regular basis

  • Review and audit process flow maps and BPDs at regular intervals.

QUALIFICATION:

Essential Requirements

  • Graduates in any discipline with about 5 7 years of industry experience; including 2 3 years leading & managing teams. Preferably from the e-Commerce space as a product expert in a data-oriented environment with a strong focus on accuracy.

  • Ability to read, write & speak Korean is a must.

  • Good understanding of online marketing is desirable.

  • Awareness of ISO or other Quality Methodologies.

  • Ability to learn new technologies and thrive in a fast-moving operational environment.

  • Strong tactical execution skills, attention to detail and accuracy essential.

  • Ability to remain focused in a sometimes pressurized working environment.

  • Prior knowledge of Dell CMS is an advantage; but not essential.

  • Willing to work in rotating day shifts.

Technical Skills (preferred):

  • Good knowledge of HTML/XML web technologies and Microsoft SharePoint Server.

  • Intermediate to Advanced Microsoft Office software skills: Outlook, Excel, PowerPoint and Word.

  • Proficient in Reporting and analysis. MS Excel and VB Script, SQL experience preferred.

  • Ability to engage and collaborate with stakeholders. Global stakeholder experience preferred.

  • Knowledge of PMP. Lean / Six Sigma would be an advantage.

Job ID

R00547