Dell Sr. Advisor, Sales Operations in Bayan Lepas, Malaysia

Sr. Advisor, Sales Operations Dell Penang, Malaysia

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Sales Operations team in Dell, we are looking for a Sr. Advisor, Sales Operations to join our team in Dell Penang (SWTC – Bayan Lepas), Malaysia .

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

  • Key Responsibilities *

    Dell is looking for an experienced Planning and Sales Operations Planner to join our team; the position is based in/Malaysia or India supporting APJ./

    This candidate will develop, manage and drive the Global Support & Deployment (GSD) Services business management system (BMS) and planning process. KPIs include Services revenue, margin, and Penetration Rate & growth in/APJ./The individual will be responsible for the development of a robust and scalable Services framework that supports performance metrics for daily operational management and strategic analytical insights.

    The candidate will also be engaging in and managing a number of strategic projects and initiatives aligned to the overall objectives of the organization. He or she will be responsible for Training, Winning Culture including awards & recognition, effective workforce, SPIFFs and compensation.

    The role reports to the APJ Sales Operations & Planning Senior Manager and will also work very closely with the Services Sales Director for APJ Deployment.

    Key areas of ownership:

    • Services Business Management System (BMS) cadence calendar & structure.

    • Best of Breed Services Analysis / Tracking & Implementation.

    • Business results forecasting accuracy & predictability.

    · Global Tools and country implementations.

    • Strategic insights to support tactical business recovery planning.

    • Quarterly, Annual, 3yr Business Plans cadence calendar and structure.

    • Segment, LOB, Product target setting.

    • SPIFF/Contests programs, compensation effectiveness, and sales agent effectiveness.

    • Strategic insights to support business innovation & mid/long-term planning.

    • Quarterly executive level operation reviews co-ordination and guidance.

    • Driving Strategic Projects to support key growth initiatives, including supporting .PLM’s in product initiatives.

Essential Requirements

  • Graduate with 7-10 years of experience in Sales, Sales Support or Marketing.
  • Data Driven.
  • Skilled in :Excel; PowerPoint; Dell & EMC Data/ Data sources.


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Job: *Sales Operations

Organization: *Operations

Title: Sr. Advisor, Sales Operations

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000MRM