Dell Specialist, Sales Operations in Bayan Lepas, Malaysia

Specialist, Sales Operations

Job ID R00544

Date posted 10/09/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.


Specialist, SalesOperations

Dell Penang, Malaysia

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Sales Operations teamin Dell, we are looking for aSpecialist, SalesOperations to join our team in Dell Penang (SWTC, Bayan Lepas), Malaysia.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

  • To work with the Sales team and assist in resolving all order escalation issues, working closely with the Manufacturing, Logistics, Order Management teams.

  • To support order downloading process using Order Management System.

  • To support and drive Frictionless/B2B initiatives with Online team.

  • Responsible for monitoring and ensuring orders downloaded according to customers requirement.

  • To Identify opportunities for business process improvement in Order Processing.

  • To attend all Mandatory training approved by manager within the stipulated timelines.

  • Be responsible forAPJ OP Process streamlining & improvement.


Essential Requirements

  • 1- 3 years of relevant experience in handling customer service.

  • Strong leadership behavior and drive for results.

  • Excellent telephone and communication skills -English& ChineseLanguages.

  • Ability to communicate to all levels within an organization.

  • Strong customer service ethic and ability to be empathetic and accept ownership.

  • Well-developed problem solving skills.

  • Goal/Career oriented and self-motivated.

  • Able to work under pressure with minimum supervision.

  • Fluent communications in English/Mandarin - written and verbal.

  • Understanding of the business and APJ business market.


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

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