Dell OEM Inside Product Specialist in Bayan Lepas, Malaysia

OEM Inside Product Specialist

Job ID R04284

Date posted 10/09/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Can you combine a proven track record in sales with up-to-date knowledge of technology? If you are passionate about what you do, the career possibilities at Dell will be second to none. Within OEM Sales, we are looking for an Inside Product Specialist to join our top-caliber team in Dell Penang.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Job Summary:

An OEM inside Product Specialist is responsible for selling a defined set of products and services. He/she also provides technical advice to the OEM inside sales teams during the sales process. He/she is accountable for delivering technical solutions, products, and /or services that address OEM customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

Principal Accountabilities:

  • May own OEM account sets and/ or be called into OEM accounts as opportunities re identified.

  • Acts as a technical resource to support the OEM sales organization to meet and/or exceed their objectives.

  • Identifies OEM customer needs/ requirements, and recommends the appropriate products and solutions.

  • Provides inside pre-sales technical support during the sales process

  • Remains up-to-date on new product, technology, and services offerings.

  • Stays current on industry and vertical solutions as well.

  • Assists in the on-going technical education and development of the broader OEM team.

  • Promotes and positions key strategic product and service offerings.

  • Drive growth for OEM account pipelines

  • Assist and work with the Dell OEM inside Sales Rep to create quotes for Advanced Servers, Storage, Shared Infrastructure and Networking.

  • Research of obscure questions through sourcebooks, technical guidebooks and internal resources.

  • Submit of EPOD, CPOD and technical validations for complex solutions.

  • Navigate through Dell internally to get things done for the customer and OEM Sales Engineer as needed.

Possesses these Skills:

  • Uses advanced knowledge to build customer relationships and assist customers in developing business solutions using Dell specialized products and services.

  • Strong level of competency in providing total solutions and providing cross segment teamwork.

  • Exhibits a broad based knowledge of multiple or related industries as well as an acute business understanding

Competencies:

  • Possesses Thai and Vietnamese local language spoken and writing skills is preferred.

  • 6-8 years of relevant experience or equivalent combination of education and work experience.

Education:

  • High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.

Job ID

R04284