Dell OEM Inside Product Specialist in BAYAN LEPAS, Malaysia

Can you combine a proven track record in sales with up-to-date knowledge of technology? If you are passionate about what you do, the career possibilities at Dell will be second to none. Within OEM Sales , we are looking for an Inside Product Specialist to join our top-caliber team in Dell Penang.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Job Summary:

  • An OEM inside Product Specialist is responsible for selling a defined set of products and services.

  • He/she also provides technical advice to the OEM inside sales teams during the sales process.

  • He/she is accountable for delivering technical solutions, products, and /or services that address OEM customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

Principal Accountabilities:

  • May own OEM account sets and/ or be called into OEM accounts as opportunities re identified.

  • Acts as a technical resource to support the OEM sales organization to meet and/or exceed their objectives.

  • Identifies OEM customer needs/ requirements, and recommends the appropriate products and solutions.

  • Provides inside pre-sales technical support during the sales process

  • Remains up-to-date on new product, technology, and services offerings.

  • Stays current on industry and vertical solutions as well.

  • Assists in the on-going technical education and development of the broader OEM team.

  • Promotes and positions key strategic product and service offerings.

  • Drive growth for OEM account pipelines

  • Assist and work with the Dell OEM Inside Sales Rep to create quotes for Advanced Servers, Storage, Shared Infrastructure and Networking.

  • Research of obscure questions through sourcebooks, technical guidebooks and internal resources.

  • Submit of EPOD, CPOD and technical validations for complex solutions.

  • Navigate through Dell internally to get things done for the customer and OEM Sales Engineer as needed.

Possesses these Skills:

  • Uses advanced knowledge to build customer relationships and assist customers in developing business solutions using Dell specialized products and services.

  • Strong level of competency in providing total solutions and providing cross segment teamwork.

  • Exhibits a broad based knowledge of multiple or related industries as well as an acute business understanding.


  • Possesses Thai and Vietnamese local language spoken and writing skills is preferred.

  • 6-8 years of relevant experience or equivalent combination of education and work experience.


  • High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.

Organization: Commercial Sales and Enterprise Solutions

Title: OEM Inside Product Specialist

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000S75