Dell Manager 2, Project/Program Management in Bayan Lepas, Malaysia

Manager 2, Project/Program Management Dell Penang, Malaysia

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Business Support team in Dell, we are looking for a Manager 2, Project/Program Management to join our team in Dell Penang (SWTC – Bayan Lepas), Malaysia .

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

Dell Commerce Services is looking for a highly skilled, passionate Manager II to support the Online Customer Quality Experience team. The successful candidate will deliver initiatives that include content and data quality operations as well as analytics and reporting development for quality measurement on dell.com, Premier and eSupport. The ideal candidate will have a unique blend of technical, statistical, and business analytical skills to provide insights that will be used by project and portfolio teams to drive requirements that improve the site. He/she will work closely with the program management team to define measure of success and ROI of each of individual quality project and delivery. Typical tasks include defining the key business problems to be solved, formulating approaches to size impact of those problems and provide recommendations to program teams to solve them. The candidate must have strong communication skills and an ability to promote new ideas based on customer quality driven requirements.

Primary Duties include: · Responsible for building, driving and optimizing Online Customer Quality metrics and reporting. · Propose Business Process Improvement (BPI) analysis. · Build strong relationships and engagement with multiple internal customers. · Partner with team in EMEA , APJ and AMER to synchronize and align deliverables. · Ensure regular and transparent updates to team and Executive management. · Lead, Motivate, coach and guide the team towards business and customer-centric quality goals. · Engage and liaise with stakeholders/Quality Managers to identify business, technical, status update and dashboard reporting requirements. · Coordinate content quality activities with regional business unit teams and quality managers to drive improvements in error reduction through prevention and quick resolution. · Creating weekly, monthly, quarterly reports, there by effectively managing client metrics. · Plan, prioritize and manage work requests from various stakeholders and set clear expectations. · Develop innovative solutions to prevent content and product data errors from hitting customers in new and exciting ways. · Identify process gaps, resolve them proactively and develop/evolve SOPs as required. · Identify and develop automation opportunities to accelerate error find/fix rates as well as error prevention. · Effectively provide detailed information on root cause analysis, actions needed to resolve and customer impact for online content errors. · Manage workflow, proactively engage resources to address issues and effectively delegate workload. · Identify training needs and work with sponsor for development. · Identifying process improvements for quality audits and error resolution for online properties.

Essential Requirements

  • Graduate with 8 years’ experience with MOSS‐based CMS and strong Project Program Management experience.
  • Solid understanding of automated approaches to Order Code/SKU quality process, Online Content Quality, Global Price and Margin Monitoring.
  • Good knowledge of HTML/XML web technologies and Microsoft SharePoint Server.
  • Intermediate to Advanced Microsoft Office software skills: Outlook, Excel, PowerPoint and Word.
  • Proficient in Reporting and analysis. MS Excel and VB Script, SQL experience preferred.
  • Ability to engage and collaborate with stakeholders. Global stakeholder experience preferred.
  • Create and develop good SOPs to drive results.
  • Excellent execution skills with high quality, focus on prioritization, timeliness and SLA adherence.
  • Excellent communication skills. Strong verbal and written English language required. Additional languages are a plus.
  • Prior Content Management experience.
  • Online Quality, Process and CMS Workflow experience preferred.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Job: *Project/Program Mgmt

Organization: *Client Solutions

Title: Manager 2, Project/Program Management

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000G7W