Dell Lead Specialist, Prod Doc Mgmt in Bayan Lepas, Malaysia

Lead Specialist, Product Document Management Dell Penang, Malaysia

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Product Document Management team in Dell, we are looking for a Lead Specialist, Product Document Management to join our team in Dell Penang (SWTC – Bayan Lepas), Malaysia .

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

The Asia Pacific Japan regional Senior Analyst, works closely with the senior regional lead and global director within the Global Software & Peripherals Offer & Product Operations team, in supporting Dell’s Asia Pacific Japan (APJ) Software & Peripherals Dell Branded business.

The Senior Analyst owns Dell Branded product launch management for Software & Peripheral Displays, Projectors and Client & Enterprise Peripherals, for entire Asia, Pacific & Japan region. This includes cross-functional team engagement/management of product launch regional teams, daily operational business support, launched product sustaining support, daily user/customer request management and problem/issue/escalation management/resolution. Individual will also have responsibility of working closely with regional senior lead to help support operational/tactical requirements related to global and regional projects and process improvement initiatives. Position is key part of helping enable Dell’s ability to sell these products online & offline to our customers.
* Leads, deploys, maintains, and manages Product Data (PD). * Works directly with functional areas across marketing, sales, engineering, pricing, and demand/supply in support of new and sustaining offers. * Direct project management to define and design, build and ship systems configuration & software & peripheral requirements. * Helps guide product marketing and sales on product offer strategy to help grow sales and gain market share. * Establishes and maintains PD governance and cadence of customer offer types globally across company sales catalogs to control sales offer stability and product data (PD) volumes globally. * Directly supports revenue targets by providing complete, accurate order codes to internal sales reps and Dell’s online customers. * Establishes and implements configuration and offer management policies and procedures in support of PG, Engineering, Sales and Marketing requirements across hardware and software configuration requirements. * Manages product data (PD) marketing and engineering changes and deviations in support of new products across all sales motions and engines. * Manages current products and peripheral components through product release and the associated change activities, post release. * Validates, processes and verifies product data (PD). Ensures data integrity does not fall below established departmental expectations across all global online and offline sales motions and engines. * Coordinates activities in support of assigned commodities with appropriate customers to establish product schedules and release activities. * Establishes and maintains product data (PD) governance and cadence of customer offer types globally across company sales catalogs in conjunction with organizations such as sales, demand/supply, finance, IT, marketing, engineering and our outsourcing partners * Methodically directs product data (PD) change control activities by researching, analyzing and validating PD in accordance with configuration management guidelines, specifications, documentation and alerts. * Ensures offer stability to sales and valid information through the release of product data (PD) across all sales motions online & offline. * Identify strategic opportunities across catalog, supply chain types, and markets globally to help guide PG product marketing to develop and gain market share. * Identify and implement product data (PD) long-term operational efficiencies and process improvements in support of revenue targets. * Prioritizes and routes product data (PD) for new product launches and sustaining data change requests through the product life cycle, ensuring all relevant and appropriate approvals are in place. Minimizes the amounts of change requests associated to the product data (PD) in Work in Process (WIP) by improving status and follow-up techniques with customers. * Validates and verifies all product data (PD) is compliant with customer expectations e.g. Marketing, Pricing, Online, New Product Information (NPI), and ensures Engineering Change Order (ECO) package is complete in accordance to Product Group Configuration Management (PGCM) and Product Group Documentation Services (PGDS) documentation standards prior to review and final approved distribution * Leads one small/medium project to closure with the agreed timelines and quality standards. * Ensures that work product is delivered in accordance with departmental specifications for quality and turnaround time. Individual will report directly to the Director of Global S&P Offer & Product Operations team, and also receive daily/weekly direction and oversight from regional senior team leads in US & same location.

Other Roles, Responsibilities & Requirements include: * Identify process breaks and created working solutions to eliminate problem areas ensuring smooth flow in processes. * Daily problem/issue resolution. Daily escalation management. * Support of all data structure activities related to Dell online stores. * Ability to speak and read English and Chinese required. In addition, ability to read and/or speak Japanese a plus (although not required). * Ability to interact / communicate daily with extended support teams in India. * Strong understanding of Microsoft Office applications, especially Outlook, Excel and Powerpoint. * Solid analytical, problem solving skills, multi-tasking and prioritization skills. * Ability to work through ongoing change and strong dealing with ambiguity skills. * Ability to function remotely from manager and extended team, and ability to work productively and effectively with low daily supervision. * Ability to work Asia Pacific evening hours some days each week in support of meetings, conf. calls and video calls both globally and with corporate headquarters in USA. * Ability to multi-task and manage a large daily flow of both operational support needs, and project/process improvement related needs. * Strong operational tactical skills to manage daily, weekly and monthly requirements.
* Daily request management for all product requests (product activations, deactivations, changes/updates, etc.) received from authorized requesters across all regions. * Support, along with and per direction from regional lead, of regional (and global where applicable) data management reports, metrics & goals. * Support, along with and per direction from regional lead, of all audit management and test requirements for Asia Pacific Japan region. * Support, along with and per direction from regional lead, of daily, weekly and monthly IT testing requirements as they related to managing current tools & process and launching new regional and/or global projects. * Support for daily questions / needs from sales and support teams through walk-ups, email, phone and other communication vehicles.. * Daily proactive communications & engagements with regional sales & support teams, and other similar teams across region. * Proactive engagement in local & regional meetings as required, acting as subject matter expert for Asia Pacific Japan region as related to S&P Offer Mgmt. Responsible for communication of updates within these meetings to represent all APJ needs and provide necessary updates. * Ability to support some weekly evening hours work required each week, in addition to normal daily Asia Pacific hours, in support of global team staff mtgs, global cross-team conf. calls/meeting and/or conf. calls/meetings with corporate headquarters within USA. * Ability to build strong relationships and solid proactive communications across region (and globally) beyond immediate office location, working with multiple internal organizations and customers. * Strong communications and interactions skills, and ability to work proactively with many different groups and individuals both locally, across Asia Pacific Japan region and globally. * Ability to manage & support multiple regional projects and support virtual project teams. Past project/program management skills a plus. * Ability to work afternoon/evening shift to help with support early morning Europe, Middle East, Africa regional hours.

Essential Requirements * Systems application knowledge * Knowledge of Product Data * Typically requires 2 years of related experience in a professional role with a Bachelor’s degree, or an advanced degree without experience; or equivalent experience.


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Job: *Product Doc Mgmt

Organization: *Client Solutions

Title: Lead Specialist, Prod Doc Mgmt

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000G5H