Dell Analyst, Web Production in Bayan Lepas, Malaysia

Analyst, Web Production

Job ID R00575

Date posted 10/12/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

DESCRIPTION:

Web Design Analyst (Online Quality Chinese Speaking)

Competitive salary

Dell Penang, Malaysia

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Support Services team at Dell, we are looking for a Web Design Analyst (Online Quality) to join our team in Dell Penang (SWTC, Bayan Lepas), Malaysia.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

The Quality Operations Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Analyst would conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

SKILLS/EXPERIENCE:

Ideal Candidates should have about 3 5 years of industry experience; preferably from the e-Commerce space as a product expert in a data-oriented environment with a strong focus on accuracy, and meeting tight deadlines.

Essential Requirements

  • Graduates in any discipline.

  • Good understanding of online marketing terms is desirable.

  • High standard of written and verbal English.

  • Ability to write, read and speak in Chinese is a must.

  • Ability to learn new technologies and thrive in a fast-moving operational environment.

  • Strong tactical execution skills, attention to detail and accuracy essential.

  • A positive team player with excellent interpersonal skills.

  • Ability to remain focused in a sometimes pressurized working environment.

  • Prior knowledge of Dell CMS is an advantage; but not essential full training will be provided.

QUALIFICATION:

Technical Skills (preferred):

  • MS Excel good to intermediate.

  • Intermediate SQL & VBA experience.

  • ASP.

  • Strong Analytical skills.

  • Intermediate hardware knowledge.

Job ID

R00575