Dell Analyst, IT Application Mgmt in BAYAN LEPAS, Malaysia

As part of the Global 24x7 IT Enterprise Tools Operation team member, the successful candidate will be part of the 24x7 IT Support team to monitor, troubleshoot and drive continual improvement initiatives for Enterprise Tools Operation (ETO) team. This team will champion the cause for customer experience and responsible to ensure 99.9% application service availability to Dell customers and Dell team members globally.

  • Partner with other IT Operations support teams to conduct effective event analysis and quickly articulate business/user experience impact to enable quick prioritization of events for service restoration

  • Lead and Drive impact analysis process to timely and accurate closure through determined investigations, persistent follow up, and effective collaboration with subject matter experts and vendors.

  • Document, classify, prioritize, and report upon monitoring events.

  • Ensure analysis results are compliant with expectation/standards with appropriate cadence and prioritization within a large, complex IT environment

  • Build a strong relationship with Level 3 Development and Engineering teams to drive close loop corrective actions

  • Present updates, findings and key performance indicators to management

  • Collaborate with global team members at different time zone

  • Bch Degree in Computer Science, Information Technology, or its equivalent with relevant working experience

  • Preferably candidates with experience of monitoring application or system events using a monitoring tool and/or experience as an application developer with good understanding of HTTP request and response

  • Good foundation with fundamental IT technologies (eg. Windows, Linux, Network, Storage, Middleware) and Microsoft .Net framework

  • Positive attitude, Logical thinker with good analytical and problem solving skills.

  • Passion for continuous improvement and quality outcomes.

  • Excellent written and verbal communication skills possessing the ability to translate complex concepts into simplified and coherent explanations.

  • Experience with Service Management tool suites (ServiceNow a plus)

Organization: Information Technology

Title: Analyst, IT Application Mgmt

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000JFV