Dell Analyst, IT Application Mgmt in BAYAN LEPAS, Malaysia

Description :

• Resolve all monitoring incidents within SLA targets

• Ensure proper handoff of issues

• Timely and accurately document resolution activities

• Diagnose, prioritize and escalate tickets to IM

• Follow up on escalated issues with Level 2 ( IM2 ) and Readiness where applicable

• Identify needed KB articles and create with approvals with Level 2 ( IM2 ) and Readiness

• Implement improvement Monitoring initiatives

• Participate in transition and technology training

• Review incoming and existing incidents and tasks

• Audit open tickets to determine team member workload

• Ensure handoffs between shifts are handled correctly

• Check broadcast messages in Remedy and alerts team as needed

Requirements :

• University level degree in IT or related field. Fresh Graduates or those graduates with less than 1 year of working experience are encouraged to apply.

• Those with experience in software applications support will have added advantage.

• Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added advantage.

• Strong interpersonal skills and fluency (written and spoken) in English.

• Able to work on a shift rotation including weekends.

• Strong team player with ability to work in a team and as individual contributor.

• Good analytical, problem solving, negotiation and organizational skills.

• Able to work with minimum supervision.

Organization: IT

Title: Analyst, IT Application Mgmt

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000NBW