Dell Analyst, HR Shared Services in Bayan Lepas, Malaysia

  • Work on the all HR Operations activity

    o Records Management (File room management) o Benefits administration o Insurance Claims management o Letters administration o Onboarding o Audits/Compliance

    • Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
    • Recommends and assists in the implementation of changes to policies / procedures as appropriate.
    • Understands the implications of actions and decisions within work area and across teams.
    • Resolves complex issues escalated from less-experienced team members.
    • Receives general direction; work may be completed without pre-established procedures.
    • Work guided by team requirements or department objectives.
    • Establishes own priorities within general guidelines.
    • Coordinates resources and activities as needed to achieve deadlines and results.
    • Finds ways to improve efficiency, quality and service of ongoing work.
    • May provide direction/coaching to less experienced team members.
    • May act as lead on small projects.
    • Contributes to area through the quality and efficiency of work. May contribute to the area by ensuring the accuracy of others’ work.
    • Applies communication skills to interpret technical information. Builds trust; explains the rationale behind processes, approaches and decisions. Anticipates future needs based on past transactions.
    • Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline.
    • Provides first-level support in response to customer questions.
    • Resolves more difficult and less frequent questions from team members.
    • Focuses on responding to questions in a few specific HR areas.
    • Escalates more complex issues to senior level team members or leadership.
    • Solid customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
    • Solid ability to demonstrate initiative and good judgment in resolving issues affecting customer.
    • Working knowledge of a broad spectrum of HR policies and practices.

    • Require bachelor's degree with 4 -6 years of relevant experience in HR.

    • Working knowledge on PeopleSofT
    • Comprehensive knowledge of a wide range of policies and procedures for the work area.
    • Integrates knowledge and experience as a skilled specialist.
    • Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies.
    • Possesses deep technical knowledge in area of specialization.

Job: *HR Shared Services

Organization: *Human Resources

Title: Analyst, HR Shared Services

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000LRP