Dell Analyst, Ent Tech Support (Vietnam Speaking) in BAYAN LEPAS, Malaysia

  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.

  • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

  • Analytical, articulate, result-oriented and provide excellent follow-up.

  • Maintain accurate call logging and tracking into Helpdesk database.

  • Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

  • Ability to speak Vietnamese Language and supporting Vietnam's customer with clear accent and high proficiency.

  • Degree in Computer Science / IT related discipline with at least 1 year related working experience.

  • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.

  • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.

  • Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific.

  • Able to work rotating shifts including 24x7.

  • Speak, read and write proficiently in English. Added language skills will be an advantage.

  • Exposure & knowledge to the following systems technologies:

  • Intel CPU based servers

  • SCSI and RAID

  • Fiber Channel storage subsystems

  • ISA, PCI, EISA, combo interfaces

  • ECC, SDRAM, RDR memories

  • Backup solutions and peripherals

  • Systems management (an added advantage)

  • Systems recovery (and added advantage)

  • LAN with Ethernet/802.3 network like 10/100/1000baseT and Token Ring or fiber optics (an added advantage)

  • Structure cabling systems

  • MS Windows 7, Win 2000, XP, Vista or NetWare operating systems

  • TCPIP, Netbios and other protocols

  • Microsoft clustering, Microsoft Internet, Storage, Unix

Organization: Operations

Title: Analyst, Ent Tech Support (Vietnam Speaking)

Location: AP-MY-Penang-Bayan Lepas

Requisition ID: 17000WLY