Dell Account Manager 3, Inside Sales in Bayan Lepas, Malaysia

Account Manager 3, Inside Sales

Job ID R05068

Date posted 10/09/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

OEM Inside Sales, Account Manager 3

If you are passionate about technology and eager to further your career in technical sales, Dell is the place to be. Our enterprise solutions allow companies to efficiently extract value from their intellectual property. Within OEM Sales, we are looking for an Account Manager 3, Inside Sales to join us in Malaysia

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Role and Responsibilities

  • Deliver and exceed set OEM business targets

  • Advanced-level professional managing medium/high complexity solutions incl. servers, networking, storage, PCs & packaged software

  • Sells a broad range of products and services, including some enterprise-level with an in depth knowledge of Dell technology

  • Serves as a lead engaging cross-functional resources, regardless of location in order to achieve goal/meet customer/partner needs

  • Sells to medium-to large-sized customer/ partner accounts across multiple industries in a specific territory

  • Analyzes multiple market factors to anticipate customer/ partner needs to make recommendations

  • Develops account relationships with multiple decision makers, with complex and larger customer/partner accounts

  • Viewed as trusted business advisor formulating strategy and direction

  • Complete quarterly business training and prescribed courses from the License To Sell Assessment (LTSA) results

  • Articulate value proposition for Dell OEM as it relates to key customer pains

  • Participate in designated marketing campaigns and events

  • Engage appropriate specialist at the right time for complex opportunities

  • Collaborate w/partners & channel to drive incremental business with customer

  • Customer contact quality in SFDC (executives, influencers, decision makers, etc.)

  • Achieve NPS Targets

  • Maintain pipeline and outlook quality in SFDC weekly.

  • Quarterly customer visits to key OEM accounts


  • 6 - 8 years above sales or customer service experience

  • Command of written and oral English communications

  • Proven coordination and communication skills

  • Independent and able to work in cross functional environment

  • IT/PC industry related experience

  • Strong problem resolving capability

Job ID